Distance Selling Agreement

1. Parties

Seller: Çaysa Filiz Çay — Çinik Neighborhood, Büyüklü Boulevard No. 89, Tekkeköy/SAMSUN — Phone: +90 532 050 3553 — Email: [email protected]
Buyer: The customer whose information is provided on the order form.

2. Subject

The subject of this agreement is to set out the rights and obligations of the parties, under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, regarding the sale and delivery of the products, whose characteristics and sale price are stated in the order summary, ordered electronically by the Buyer from the Seller's website.

3. Products and Delivery

The type, quantity, sales price, and delivery information of the products are listed in the order summary. The products are shipped via the contracted shipping company to the delivery address provided at the time of ordering, following confirmation of payment. The delivery period may not exceed the statutory 30-day period. The shipping fee, in the amount specified in the order summary, is the responsibility of the Buyer; shipping is free for orders exceeding the specified promotional limit.

4. Payment

Payment is made using the credit cards, debit cards, or other payment options offered on the site. Card information is not stored by the Seller; payment is processed through secure payment providers.

5. Right of Withdrawal

The Buyer has the right to withdraw from the purchase within 14 (fourteen) days of product delivery without providing any reason. Notice of withdrawal must be submitted in writing to [email protected]. The product to be returned must be sent along with the invoice, unused and in its original, unopened packaging.

6. Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for opened food products (tea, beverage powder, etc.), for products that may spoil quickly or pass their expiry date, or for products that are unsuitable for return for health and hygiene reasons. The right of withdrawal is reserved for unopened products.

7. Disputes

In the event of disputes arising from this contract, the Consumer Arbitration Boards and Consumer Courts in the Buyer’s place of residence shall have jurisdiction within the monetary limits announced by the Ministry of Trade.

8. Effectiveness

By confirming the order, the Buyer is deemed to have accepted all terms and conditions of this contract.